Customer Success Team Lead - DACH - GERMAN speaking

Cision

København
Permanent
Fuldtid

1 måned siden

Oversee day-to-day operation, including but not limited to:

Regular 1:1s, core competency reviews, and semi-annual performance reviews, to ensure your team members have adequate support with problem-solving and career development
Shadowing your team's client calls and meetings; providing feedback and coaching
Overseeing new employee onboarding and providing career development planning and opportunities
Short- and long-range forecasting; working with VP on risk mitigation strategies
Manage IC adherence to KPIs and data hygiene
Planning staffing levels against attrition and any expected net logo growth
Working with your VP and the People Team to recruit, interview, select and employ any necessary new hires
Acting as a point of escalation for client issues
Account assignments from new business for your teams
Acting as internal sponsor on named accounts; supporting on calls, meetings, proposals, pitches and messaging as needed
Escalating and collaborating with your VP on any and every HR-related issue
Collating product feedback that can be used to steer product development
Helping assess and co-ordinate L&D needs within the team
Working with VP and peers to organise team social activities
Create an inclusive and inspiring team environment with clear goals, open communication, and opportunities for creativity and risk-taking
Innovate and trial new approaches and feedback on their effectiveness
Drive an effective partnership with the Account Management function and other teams at Brandwatch
Seek out opportunities to hear and action feedback from your team members and resolve any issues
Recognize high performance and effectively manage performance gaps

What are we looking for?

Fluent in German and English (C1 +)
2+ years of management experience
3+ years managing SAAS accounts, with a demonstrable track record of high performance in retention and growth
In-depth knowledge of customer success principles and best practices
Knowledge of SAAS performance metrics
Excellent communication, coaching and leadership skills
Organisational and time-management skills
Change management and decision-making skills
Direct experience as a team leader or manager
Working knowledge of either marketing principles and best practices, research methodologies, or both.

If this sounds like you and you feel you have what it takes to succeed in this role, we want to hear from you!#LI-FR1#LI-HybridIf you've found our job opportunity interesting but you don't meet all of the requirements, it's still worth applying. We'd love to hear from you!At Cision, we're revolutionizing the way brands connect with their audiences. We provide PR, marketing, and social media professionals with the tools they need to excel in today's data-driven world, enabling them to see and be seen, understand and be understood by the audiences that matter most. Our deep expertise, exclusive data partnerships, and award-winning products, including , , and , empower over 75,000 companies and organizations, including 84% of the Fortune 500, to achieve their goals.Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the and named a “Top Diversity Employer” for 2021 by .Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact @cision.comPlease review our to learn about Cision's commitment to protecting personal data collected during the hiring process.

Cision

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