Associate Customer Success Manager (German speaking)
Trustpilot
- København
- Permanent
- Fuldtid
- Establish a relationship with all our customers that ensures customers' overall satisfaction with Trustpilot products, which will strengthen their adoption and ensure contract renewal
- Ensure a good and scalable experience. Enable the low touch model to secure that your touchpoints brings value for our clients by understanding their business objectives, Key Performance Indicators and ensuring Trustpilot delivers against them
- Convey best practice examples that drive ROI
- Ensure Trustpilot becomes the value-adding partner in targeted accounts
- Act as a trusted adviser, advocating client needs back to Trustpilot's internal support, product, engineering and sales teams
- Successfully upsell Trustpilot's products and discover new revenue opportunities
- Increase renewal rates and reduce churn
- Mapping various accounts in order to cross-sell into other parts of their business
- Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
- Successfully onboard clients and ensure they fully utilise their paid subscription
- Fluent in German. Along with English working proficiency
- Experience managing a large portfolio of SMB customers accounts with a focus on achieving a high renewal/retention rate in high-pace by handling various needs
- Consistent track record of hitting targets in a similar capacity over the past few years
- Demonstrated experience with subscription-based, renewal license models
- Ability to connect with new stakeholders and inspire and consult them
- Excellent communication and negotiation skills
- Adept of uncovering new revenue opportunities
- Experience with selling in a competitive environment
- You can thrive in moving environment and be a part of creating something new
- A range of flexible working options to dedicate time to what matters to you
- Competitive compensation package + bonus
- 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated)
- Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
- Rich learning and development opportunities are supported through the Trustpilot Academy, LinkedIn Learning and Blinkist
- Comprehensive health package, pension and full access to Headspace, a popular mindfulness app to promote positive mental health
- Paid parental leave
- Newly renovated central office with a laid-back vibe and constant buzz of different languages being spoken everywhere you go It's complete with a coffee bar, canteen and table tennis and has a wide variety of refreshments available - you can opt-in for breakfast and lunch at an affordable price
- Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials
- Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes and escape rooms
- Employee discounts to restaurants and shops
- Tax Free Travel (DSB)