Engagement Manager, Denmark
SAP
- København
- Permanent
- Fuldtid
- Understanding the customer's solution landscape and business processes.
- Acquiring the role of a trusted advisor within the customer organization.
- Creating detailed engagement and service delivery plans and driving their execution.
- Understanding SAP Premium Engagement's services and methodologies.
- Conceptualizing, executing, and tracking projects aligned with our organizational framework.
- Developing a strong network within the customer's organization.
- Coordinating the involvement of SAP Support resources onsite and in the back office.
- Identifying top issues, defining action plans, and driving the resolution process.
- Contributing to expanding and growing the engagements.
- Reporting to management and executive levels.
- Strong customer engagement skills and developing into a Trusted Advisor within an large, enterprise client
- Service delivery understanding and value-management mindset, with focus on managing PE services delivery as resourcing, staffing, scope, risk, issues and escalation management.
- Understanding an overall enterprise architecture across private cloud, SaaS, and on-premise solutions including integration
- Business acumen and business understanding: ACV (annual contract value) contract renewal, solutioning, procurement, customer retention, managing P&L on contract level
- Working as a core member of a virtual account team and orchestrating cross-account internal governance.
- Analysis of customer situation and requirements, including business requirements, program/project, IT, transformational, architecture, development, infrastructure, and operational topics
- Engagement governance, executive reporting & presentations,
- Facilitation, negotiation, and de-escalation skills
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For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the . Specific conditions may apply for roles in Vocational Training.EOE AA M/F/Vet/Disability:Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.Requisition ID: 381695 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.Requisition ID: 381695Posted Date: Mar 27, 2024Work Area: Consulting and Professional ServicesCareer Status: ProfessionalEmployment Type: Regular Full TimeExpected Travel: 0 - 10%Location:Copenhagen, DK, 2100Job alert