Junior Support Engineer
Lenus eHealth
- København
- Permanent
- Fuldtid
- Responding to inbound inquiries from coaches, clients, and Lenus staff, and providing professional and energizing service.
- Identifying, reproducing and reporting issues within the CRM system and other bugs to the product teams.
- Using best judgment while responding to requests, sometimes undertaking duties on behalf of the coach, other times advising them about how to tackle tasks in the future.
- Having a real influence on the development of the product while closely working together with software engineering teams.
- Participating in frequent stand-ups and long-term goal-setting sessions with the team.
- Taking the lead in providing insights and feedback to our product teams as well as improving our Support team's efficiency.
- Customer-oriented mindset: Loving to work with people and truly committed to help others.
- Curious by nature: Having a drive to not only solve problems but also finding the root cause to prevent them from happening again.
- Experience in SQL or other programming languages is considered a plus.
- Customer service experience, preferably within a SaaS environment.
- Strong written and verbal English communication skills, while also being fluent in Swedish.
- A competitive salary
- Guaranteed professional and personal development
- Experiential social events & a great company culture
- Delicious office snacks and drinks, and a nourishing lunch daily!
- A MacBook to support you in your daily work
- We enjoy spending time together in the office yet understand that sometimes we all need the space to focus, that's why we offer hybrid working solutions - ask us about it!