People Advisor (HR and Payroll Administration)

• Acting as the first point of contact for supporting colleagues in resolving queries about Workforce Administration, their time and pay and reply to day-to-day HR related enquiries and referring them to specialists in each team as necessary;
• Support Workforce administration processes, such as hiring, onboarding, offboarding, promotions, personal data changes etc.;
• Support time management and payroll processes such as pay queries, time entry and approval, time off and absence requests;
• Playing an active role in knowledge management, by reviewing, updating, publishing, retiring, and monitoring the use of published HR information (policies, user guides, knowledge articles etc.);
• Building and improving knowledge base to allow our colleagues to “self-serve” HR information without the need to raise a request for help;
• Ensuring that HR requests are resolved at first contact or triaged and referred to other teams and colleagues as necessary;
• Support other HR colleagues and participate in the drive for continuous improvement for the Workforce administration and Payroll processes, identifying opportunities for improvement and supporting the implementation of solutions when necessary;

• Assist with internal communications/ relationships with relevant departments;
• Keeping up to date with legislation and how it may affect Convatec as well as developments in payroll platform;

• Analyzing company's Workforce administration processes, user feedback to identify opportunities for efficiency and simplification;
• Actively providing advice on and implementing opportunities for constant simplification and efficiency of Workforce Administration processes and organizational management;
• Supporting colleagues in both HR and beyond on new starter, mover, and leaver processes in compliance with the requirements and applicable legislation;
• Supporting the build of our new Workforce Administration processes as part of a shared service including optimizations to continuously improve our offering;
• Ensuring service delivery according to the needs for any mass changes related to Workforce Administration;
• Support and participate in the drive for continuous improvement for the Workforce Administration processes, identifying opportunities for improvement and supporting the implementation of solutions when necessary;
• Participate in and support a culture of customer centricity and continuous improvement for Workforce administration processes to simplify the current processes and optimize our colleagues’ experience of the service you provide.

• Support the build of Workforce Administration and Payroll detailed processes (Local Work Instructions and Knowledge Transfer);
• Participate in stabilizing the Workforce Administration and Payroll services once live;
• Contribute to key performance indicators for Workforce administration, Payroll and time service delivery and proactively collaborate with colleagues to identify and implement timely improvements to maintain and exceed performance standards;
• Support the build of clear and consistent rules and guidance for resolution of requests;
• Participate in our induction program for new team members, provide feedback on the induction process and share ideas and feedback for improvement.

• Supporting your colleagues in making changes to publicly available sources of information arising from legislative and procedural changes to starter, mover, leaver payroll and time entry processes and ensure that these are shared with all responsible parties;
• Ensuring we do what’s right in terms of pre-defined local market legislation guidelines and key Workforce administration service management metrics;
• Participate in and support a culture of customer centricity and continuous improvement for Workforce administration time management and payroll processes to optimize our colleagues’ experience of the service you provide;
• Along with the wider HR team, driving the ongoing development and improvement of our knowledge bases to support the expansion of shared services.

• 3-5 years of experience in customer-facing Workforce Administration and Service Delivery roles.

• Experience in international organizational management is desirable.

• Proven experience in continuous improvement initiatives.

• Excellent computer skills, including MS 365 and MS Teams.

• Strong communication skills and adaptability to different styles and levels.

• Analytical mindset and customer focus are critical.

• Ability to thrive in an environment of ambiguity and change.

• Proactive attitude and a strong sense of ownership.

• Reporting experience is a plus.

• Appreciation and understanding of cultural differences.

• High proficiency in English and Danish (Spoken, Written, and Read)

• We support a hybrid working approach and you will be working 4 day/week in our Denmark Manufacturing site.

Convatec