IoT Operations Support Internship

• Installation and Operation: Setup and Install IoT network and foundation infrastructure in UNDP Country Offices and projects under cooperation between UNDP and other UN agencies, integrating with IoT Platform in Azure, testing the sensors and the gateways, testing the whole infrastructure chain, and providing full operation support after commissioning.
• Troubleshooting and Resolution: Provide technical support resolve issues related to network and connectivity using standard procedures to troubleshoot and resolve any issues concerning the infrastructure as per SLA; working with the UNDP Country Offices IT teams, HQ team and vendors to ensure performance.
• Alarm handling and escalation: Handle incoming incidents through UNall ITSM platform and monitor alarms sent by NMS/dashboard. Work together with SFNOC team and escalate incidents or issue which are complex to handle and that needs vendor or Level-2 supports intervention.
• Capacity building and field operation support: Support capacity building exercises by assisting the preparation and organization of global webinars, trainings, and on-site operational support as required by UNDP Country Offices with the consultation of IoT Team and management guidance.
• Development of IT systems: Assist development of support IoT system operation procedure and structure to provide efficient/fast responses, developing manuals/guidelines to help/educate end-users, to develop/research IoT sensors and platform integration.
• Documentation and ISO 9001 Compliance: Write documentation related to IoT support operation, but not limited to, procedures, system documentation, technical guides, conformity and corrective reports, and user feedback. Monitor and ensure compliance with corporate standards and ISO 9001:2008 of both the roll-out process and documentation.

• Technological expertise: Has interest and understanding of IoT, Data Analytics, software engineering, sustainable development-oriented areas of work
• Innovation: Has interest in developing smart solutions for UNDP, focusing on ICT services. Promote a client service-oriented culture within the unit, connecting the new upcoming UNDP Digital Workspace strategy with current theories and practices in Design Thinking, Service Design, and Customer Experience
• Problem solving: Has good analytical skills in gathering and consolidating data for practical implementation
• Teamwork: Communicates effectively when working in a team, and can work independently with a proactive attitude and a goal-oriented mindset
• Planning and Organization: Good in organizing and structuring various tasks and responsibilities, and developing/creating technical documents/knowledge articles
• Collaboration: Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability
• Has interest and motivation in working in an international organization
• Commitment to continue learning: Consistently approaches work with energy and a positive, constructive attitude. Responds positively to feedback and differing points of view
• Delivery: Is a self-starter and initiative-taking person with a goal-oriented mind-set; good in organizing and structuring various tasks and responsibilities, effective when working in teams and independently. Promote ITM’s overall ICT strategic framework and work plan pertaining to the minimum ICT standards, infrastructure, and connectivity dimensions.

• Be enrolled in the final academic year of a first university degree programme (such as bachelor’s degree or equivalent);
• Have recently graduated with a university degree (as defined in (1) and (2) above) in the field of IT Technician/Software Developer, Computer Science, Electrical Engineering and, if selected, must start the internship within one-year of graduation;
• Be enrolled in a postgraduate professional traineeship program and undertake the internship as part of this program.

• Knowledge in the field of Embedded Systems, Data Analytics, ML/AI, Computer Networking, API Programming, or similar areas
• Knowledge in IoT technologies such as IoT Security, IoT Analytics, IoT platform, IoT connectivity/communication, IoT Device Management, Azure IoT Hub, Azure IoT Central is an advantage;
• Knowledge in MQTT, Webhooks, REST API, Node-Red, FTTT, Grafana, Time Series Database, HTML, CSS, JavaScript, Python, JSON is an advantage;
• Knowledge in Data Science, Data Quality Assurance and Data Management is an advantage;
• Knowledge in Network Infrastructure troubleshooting and maintenance, LAN/WAN technologies, Hardware configuration including network switches and routers, Identification and prevention of any potential network issues, ICT Security is an advantage;
• Knowledge and expertise in cloud computing: understanding the cloud computing strategy and cloud-based infrastructure technologies, apply such knowledge and experience in developing infrastructure setup is an advantage;
• Knowledge and experience in IoT operation and support, applying standard practice and guideline such as ITIL and ISO is an advantage;
• Knowledge and experience in developing scripts to automate Infrastructure management/operation tasks is an advantage;
• Good knowledge of Microsoft cloud technologies (Office 365, SharePoint Online, Azure) and back-office platform (SharePoint, SQL) and frameworks (.NET, PowerShell, etc.) is an advantage
• Knowledge and being a proficient user of Microsoft Office productivity tools is an advantage
• Good knowledge of Data Science principles and hands on experience with scripting language such as Python is an advantage
• Interest in developing sustainable ICT solutions, focusing on modern ICT innovations that enhances collaboration within UNDP and with its partners is an advantage
• Ability to translate IT technology to business users and to non-technical language is an advantage
• Interest and understanding of customer-oriented service delivery, with focus on innovative enterprise ICT solutions, IoT solutions, collaboration and customer experience is an advantage
• Understanding of data management, including real-time/streaming data, data warehousing and data cleansing is an advantage
• Fluent in written and spoken English. Knowledge of other UN languages is an advantage.

• In accordance with the UNDP Internship policy, UNDP interns are eligible to receive a monthly stipend, with the rate that varies depending on the duty location. The stipend will be paid monthly, and part-time internship arrangements are prorated accordingly.
• Where an intern is financially supported by an institution, government or third party, UNDP will, subject to the rules of such institution, government or a third party, pay the intern the difference, if any, between the external financial support provided and the applicable UNDP stipend.
• Where an intern is engaged in-person and is not financially supported by any institution or programme, such as a university, Government, foundation or scholarship programme, a stipend intended to help cover basic daily expenses related to an in-person internship, such as meals and transportation at the duty station, is paid by the receiving office (monthly “in-person” stipend rate is USD1,000). A remote reduced stipend (the rate is a subject to the duty station location) is intended to help cover expenses related to the internship, such as internet connections or other means to remain in contact with the receiving office, is paid by the receiving office.
• Except for the stipend, all other expenses connected with the internship will be borne by the intern, sponsoring government or institutions.
• Interns are not considered staff members and may not represent UNDP in any official capacity
• Interns are responsible for securing adequate medical insurance for the duration of their internship with UNDP and must provide a medical certificate of good health prior to starting the internship. UNDP will not reimburse the medical insurance of the intern. Any costs arising from accidents and illness incurred during an internship assignment will be the responsibility of the intern.
• The purpose of the Internship Programme is not to lead to further employment with UNDP, but to complement an intern’s studies. Therefore, there should be no expectation of employment at the end of an internship.
• UNDP accepts no responsibility for costs arising from accidents and/or illness or death incurred during the internship
• The intern is responsible for obtaining necessary visas and arranging travel to and from the duty station where the internship will be performed
• Interns are not eligible to apply for, or be appointed to, any post in UNDP during the period of the internship
• The intern must provide proof of enrolment in health insurance plan
• You are expected to work full time, but flexibility is allowed for your education programme
• Eligibility for residency and undertaking internship in Denmark

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